Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

PhaserShare


Troubleshooting DOS configurations

Printer does not appear in the Advanced Configuration Tool

  1. Make sure that the printer is turned on and properly connected to the network.

  2. Verify that the Ethernet frame type used by the printer is supported by the file server. The configuration page reports the frame type used by the printer. For information on printing a Configuration Page, see The printer's Configuration Page.

    If the frame type is set to Adaptive, the printer uses the frame type of the first file server that responds to a broadcast from the printer. The printer broadcasts packets in the following order:

    For Ethernet:

  3. Make sure that NetWare is enabled on the printer.

  4. If your network uses a router, make sure that the router is configured to not suppress NetWare SAP (Service Advertising Protocol) packets.


    Note: A 0 in the Network field on the printer's configuration page indicates that the printer does not recognize the network connection. This probably indicates a bad cable connection.

Testing the file server-to-printer connection

  1. To test the file server-to-printer connection, first use the CAPTURE command to redirect output sent to a port to a network queue. For example:

    CAPTURE NB NFF NT Q=PHASER L=1

    where:

    NB specifies NO BANNER
    NFF specifies NO FORM FEED
    NT specifies NO TABS
    Q=PHASER specifies PHASER as the queue name
    L=1 specifies port LPT1

  2. Use any text editor to create a two-line ASCII file with the following contents:

    %!
    showpage

  3. Use the COPY command to send the file to the printer. For example, if the file is called SHOWPAGE, and the printer is assigned to LPT1, type:

    COPY SHOWPAGE LPT1:

    If the file server-to-printer connection is good, the printer ejects a blank page.

Cannot submit job to a queue

Use the Advanced Configuration Tool to verify that you are a queue user.

  1. Select Configure queue from the Advanced configuration menu.

  2. Select the file server and queue that you are trying to print to.

  3. In the next menu, select Queue users. A list of current queue users is displayed. Press the Insert key to add additional users. (You can also use PCONSOLE to add queue users.)

  4. Make sure that users can submit print jobs and that the print server can service queues (using Configure queue).

Job appears in queue, but printer does not service it

Check the following items:

  1. Verify that the printer has been set up to service the queue:

    1. Using the Advanced Configuration Tool, select Configure queue under Advanced configuration. Select the appropriate file server and queue; then select Queue servers.

    2. Using PCONSOLE, see Selecting queues for the printer.

  2. Check that the printer was able to log in to the file server:

    1. At the file server's console, type:

      load monitor

    2. Select Connection Information from the Available Options menu.

      If the printer has logged in, its print server name is displayed in the list. If the print server name is not on the list, continue with Steps 3 through 5.

  3. Verify that there was an available connection slot for the printer. Since the printer consumes a login connection, the file server may need an available connection for the printer to log in.

  4. Verify that the password the printer saved (if one was set) is the same as the one on the file server. Mismatched passwords can result if PCONSOLE, rather than the Advanced Configuration Tool, is used to set the password. Use the Advanced Configuration Tool to enter a new password to ensure that they are the same. To set a password, choose Login password from the Configure print server (printer) menu (Advanced configuration).

  5. Verify that the printer's print server name matches the one created on the file server. The configuration page reports the printer's print server name. For information on printing a Configuration Page, see The printer's Configuration Page.

  6. Verify that the frame type the printer is using is supported by the file server. See Printer does not appear in the Advanced Configuration Tool.

  7. If you are printing from NetWare 4.0, 4.0.1, or 4.0.2, bindery emulation must be enabled on your file server.

Job is serviced, but does not print

Return to Networking Topic List

Support Home Page
Network Printers Support Home
Additional Information

Register your Printer
ASPs & TPMs
About Software Support
Color Connection
Printer Warranties
Material Safety Data Sheets
Supplies & Cartridge Recycling Program