PhaserShare

Troubleshooting DOS configurations Printer does not appear in NWSET Make sure that the printer is turned on and properly connected to the network. Check the Configuration Page to make sure that NetWare is enabled on the printer. If your network uses a router, make sure that your router is configured to not suppress NetWare SAP (Service Advertising Protocol) packets. Note: On the printer's Configuration Page, all zeros in on or more of the IPX Networks fields indicates that the printer does not recognize the network connection; this probably indicates a bad cable connection, an incorrect frame type, or Reply to Get Nearest Server has not been set to on. It must be set to on for at least one file server or router on the same segment as the printer. Testing the file server-to-printer connection To test the file server-to-printer connection, first use the CAPTURE command to redirect output sent to a port to a network queue. For example: CAPTURE NB NFF NT Q=PHASER L=1 where: NB specifies NO BANNER NFF specifies NO FORM FEED NT specifies NO TABS Q=PHASER specifies PHASER as the queue name L=1 specifies port LPT1 Use any text editor to create a two-line ASCII file with the following contents: %! showpage Use the COPY command to send the file to the printer. For example, if the file is called SHOWPAGE, and the printer is assigned to LPT1, type: COPY SHOWPAGE LPT1: If the file server-to-printer connection is working, the printer ejects a blank page. Cannot submit job to a queue Use PCONSOLE to make sure access rights to the print queue have been granted to the user having difficulty. Login with Supervisor/ADMIN privileges and launch PCONSOLE. Select the File Server you are trying to print to. Select Print Queue Information. Select the Print Queue for this printer. In the next menu, select Queue Users. A list of current queue users is displayed. Press the Insert key to add additional users if needed, or verify this user is a member of a group already assigned to the queue. Make sure that users have the correct printer driver installed, and that the driver is linked to the correct print queue. Job appears in queue, but printer does not service it Use PCONSOLE to verify that the printer has been set up to service the queue, see Selecting queues for the printer. Check that the printer was able to log in to the file server: At the file server's console, type: load monitor. Select Connection Information from the Available Options menu. If the printer has logged in, its print server name is displayed in the list. If the print server name is not on the list, continue with Steps 3 through 5. Verify that there was an available connection slot for the printer. Since the printer consumes a login connection, the file server may need an available connection for the printer to log in. Note: If the password for the print server set with PCONSOLE does not match the password set in the printer with NWSET, the printer will not be able to log in to the file server. Verify that the printer's print server name matches the one created on the file server. The Configuration Page reports the printer's print server name. For information on printing a Configuration Page, see The printer's Configuration Page. Verify that the frame type the printer is using is supported by the file server. If you are printing from NetWare 4.0, 4.0.1, or 4.0.2, bindery emulation must be enabled on your file server. Job is serviced, but does not print Download the PostScript Error Handler to the printer. For information on using the Tektronix PostScript Error Handler, see your printer's user documentation. You can use PCONSOLE to check the print job. Select the queue where the job was sent, then select the Current Print Job entry to view the job. If the job is being serviced, it indicates this along with the name of the print server servicing the job. You can use PCONSOLE to check the print queue to print server assignment. Make sure the print queue is linked to the print server for this printer. If the print queue is linked to a different print server, the print job may be printing on a different printer in another location. Make sure that you are using the correct Tektronix driver for your networked printer. Banners, form feeds, and tabs may interfere with the print job. Try disabling these from the driver/network setup. Return to Networking Topic List						Support Home Page Network Printers Support Home Additional Information Register your Printer ASPs & TPMs About Software Support Color Connection Printer Warranties Material Safety Data Sheets Supplies & Cartridge Recycling Program