Clean the media-pick roller if the printer incorrectly feeds paper or transparencies or if it feeds more than one sheet at a time.

You will need the pick-roller cleaning tray included in the cleaning kit and isopropyl alcohol. Refer to Using isopropyl alcohol for more information on proper cleaning procedures.

The printer's front panel messages will guide you through the necessary steps to perform this automatic cleaning procedure. You can also manually clean the media-pick roller; refer to Manually cleaning the media-pick roller.

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Note: Media-picking problems can also occur when the maintenance tray is not properly latched. Try removing and relatching the maintenance tray to cure a media-picking problem. Refer to Replacing the maintenance tray for instructions.

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1. When the printer is on and the Ready message or the printer's name appears in the front panel, press the Clean button. The printer displays the first selection in the menu:
   Clean:Light Stripes

   <---- Clean Test

   Press the left arrow(<----) button until the following front panel message appears:

   Clean:Media Tray Jams

   <---- Clean Test

   Press the Clean button once again.

   When the following front panel message appears, press Print if you want a printout of the procedure, otherwise press Continue:

   Print Instructions?

   Continue Print

   When you press Continue, a front panel message prompts you to install the cleaning tray in the media tray.

   1. Remove the upper media tray from the printer. Remove all print media from the media tray.

   2. Using the cleaning tray: Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge.

   3. Wet the cleaning tray sponge with isopropyl alcohol (A); a bottle is provided in the cleaning kit for dispensing the alcohol. Alternately, you can squeeze the alcohol from two presoaked alcohol wipe packets to moisten the cleaning tray sponge (B).

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      Caution: Rubbing alcohol may contain oils that leave undesirable residue on printer parts. Carefully read the label on the container. If the rubbing alcohol contains only isopropyl alcohol and deionized water, it is safe to use. To avoid harming the printer's internal components, never use water only to clean them.

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   4. Place the cleaning tray in the media tray so that the tray's sponge pad is nearest the media tray's handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray.

   5. Insert the media tray with the cleaning tray into the printer.

   Press the Clean button. The printer cleans the media-pick roller while displaying the following message:

   Cleaning

   When the cleaning operation is complete, the following front panel message appears:

   Remove Cleaning Tray

   Remove the media tray from the printer.

   Remove the cleaning tray from the media tray.

   Examine the separator pad located inside the media tray near the paper tray's handle. If it is coated with dust, wipe the separator pad using a clean cloth or a dry brush.

   Reload media in the media tray. Replace the media tray in the printer.

   The front panel redisplays the following message:

   Clean:Media Tray Jams

   <---- Clean Test

   Press the Exit button to return to normal operation. Store the cleaning tray in its original packaging for later use.

Manually cleaning the media-pick roller

1. Remove the upper media tray from the printer.

2. Open the front cover.

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   Caution: Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.

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3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Place the tray on a level surface

   .

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   Note: Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk; refer to MSDS for silicone oil (drum fluid) for more information.

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4. To clean the top surface of the media-pick roller:
   1. Locate the top of the media-pick roller behind the black rubber paper-path rollers.

   2. Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol.

   3. Scrub the top surface of the media-pick roller thoroughly. If the cloth becomes dirty, discard it and use another.

5. Replace the maintenance tray in the printer.

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   Note: To prevent media jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch in place.

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6. Close the front cover.

7. To clean the bottom of the media-pick roller:
   1. Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol.

   2. Scrub the bottom surface of the pick roller thoroughly.

8. Replace the upper media tray in the printer.