Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Phaser 360


Using a PostScript error handler
The error handling utility is useful for diagnosing problems when a job doesn't print. This utility installs a PostScript error-handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors are printed on a page with other status information when an error occurs. This utility can be useful to programmers for debugging PostScript code.

You can enable and disable the error handler through the printer's front panel menu (Printer Defaults menu), through PhaserLink software (refer to the PhaserShare Network Cards and Software System Administrator Manual), or a PostScript utility file.

Once you've enabled the error handler through the front panel or through PhaserLink software, the error handler remains active until you manually disable it. Cycling the printer's power does not disable the front panel's error handler. If you use a PostScript utility file to enable the error handler, you can disable it by cycling the printer's power.

To turn on the error handler with a utility file, follow the instructions below. To turn off the error handler, turn the printer off, wait 15 seconds, and turn the printer on again, or follow the instructions in Resetting the printer.

Click on the following topics for more information:

Enabling the error handler from a Macintosh

  1. See Installing the Macintosh utility files to install the printer's software.

  2. Locate the Apple Printer Utility in the PhaserTools folder on your hard disk, and double-click its icon to start the application.

  3. In the Printer Selector dialog box, make the following selections:

    1. Under AppleTalk Zones, select your printer's zone location.

    2. Under Printers, select your Phaser 360 printer.

    3. Click Open Printer.

      A dialog box appears with the selected zone and printer name at the top.

  4. From the File menu, select Send PostScript File. The Select the PostScript files to download dialog box appears.

  5. Select the PhaserTools folder.

  6. Select the Tek Error Handler file and click Add.

  7. Click Send to download the file to the printer.

  8. At the prompt Save PostScript output as you are asked for a file name for saving printer output. Use the default name given in the edit box or type in a new name. (Printer output includes status messages generated by the printer reporting such conditions as out of paper.)

  9. Click Save.

  10. If no output is returned by the printer, the Apple Printer Utility displays a dialog box; click Continue.

    If output is returned by the printer, you won't see this dialog box; check your hard disk for the file created by the utility for the printer's output.

Enabling the error handler from a PC or workstation

  1. Follow the instructions in Installing the utility files to install the printer's software.

  2. Locate the utility files in the PHSR360 subdirectory inside the PHSRTOOL directory created on your hard disk by the printer's installer.

  3. Send the TEKEHAND.PS file to the printer using one of the following methods:

Return to Phaser 360 Topic List

Support Home Page
Phaser 360 Support Page

Network Printers Support Home
Additional Information

Register your Printer
ASPs & TPMs
About Software Support
Color Connection
Printer Warranties
Material Safety Data Sheets
Supplies & Cartridge Recycling Program