Cleaning the printer

Skip to main content Click to view our Accessibility Statement or contact us with accessibility-related questions.

Phaser 350X

Identifying cleaning solutions

The cleaning procedures listed below are referenced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems.

Light stripes or missing colors

Problem type Solution

Missing or light-colored stripes on prints.

Refer to Cleaning for light stripes: printhead

Ink smears or random streaks

Problem type Solution

Ink smears on the front, back or edges of a page.
Oil (drum fluid) on top edge of print.

Refer to Cleaning for ink smears and transfix problems: internal paper path
Refer to Cleaning for jams and ink smears: paper-feed rollers
Refer to Cleaning for ink smears: paper-exit path

Media jams at the upper or lower tray

Problem type Solution

Paper-pick or jamming problems at the upper tray.

Refer to Cleaning for upper media tray jams: media-pick roller

Paper-pick or jamming problems at the lower tray.

Refer to Cleaning for lower tray jams: paper-pick rollers

Media jams behind the front cover or manual-feed slot

Problem type Solution

Media jams behind front cover or at manual-feed slot.

Refer to Cleaning for jams and ink smears: paper-feed rollers

Media sticking to transfix roller

Problem type Solution

Media wrapping around black transfix roller inside the exit cover.

Refer to Cleaning for ink smears and transfix problems: internal paper path

Return to Phaser 350 Topic List

Support Home Page

Phaser 350X Support Page

Network Printers Support Home

Additional Information

			Register your Printer
			ASPs & TPMs
			About Software Support
			Color Connection
			Printer Warranties
			Material Safety Data Sheets
			Supplies & Cartridge Recycling Program