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Phaser 350X


Identifying cleaning solutions
The cleaning procedures listed below are referenced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems.

Light stripes or missing colors

Problem type Solution
Missing or light-colored stripes on prints.

Refer to Cleaning for light stripes: printhead

Ink smears or random streaks

Problem type Solution
Ink smears on the front, back or edges of a page.

Oil (drum fluid) on top edge of print.

Refer to Cleaning for ink smears and transfix problems: internal paper path

Refer to Cleaning for jams and ink smears: paper-feed rollers

Refer to Cleaning for ink smears: paper-exit path

Media jams at the upper or lower tray

Problem type Solution
Paper-pick or jamming problems at the upper tray.

Refer to Cleaning for upper media tray jams: media-pick roller

Paper-pick or jamming problems at the lower tray.

Refer to Cleaning for lower tray jams: paper-pick rollers

Media jams behind the front cover or manual-feed slot

Problem type Solution
Media jams behind front cover or at manual-feed slot.

Refer to Cleaning for jams and ink smears: paper-feed rollers

Media sticking to transfix roller

Problem type Solution
Media wrapping around black transfix roller inside the exit cover.

Refer to Cleaning for ink smears and transfix problems: internal paper path


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