• Media is consistently jamming behind the front cover or at the manual-feed slot.

Sample ink smear: paper-feed rollers

1. Open the front cover.

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   Caution: Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.

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2. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Keep the maintenance tray upright.

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   Note: Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk; r

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3. There are two sets of upper paper-feed rollers located above the maintenance tray. One set of rollers is rubber; the other set is white plastic. The rubber rollers are mechanically linked to companion rubber rollers located under the maintenance tray. Turning the lower rubber rollers also turns the upper rollers.

   To clean the upper rubber rollers, use either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.

   Place the cleaning cloth against the underside of each upper rubber roller, lifting to create pressure against the roller. Press the middle finger of your other hand flat against a lower roller and turn the roller using the entire length of your finger. The upper rubber roller should rotate four or five complete revolutions to ensure proper cleaning.

   Scrub each roller thoroughly. If the cloth becomes dirty, discard it and use another.

4. If the upper white plastic rollers are dirty, clean the rollers with an alcohol-soaked swab. Place the swab on top of each upper white roller and lift on the swab to create pressure against the roller. Rotate the upper white roller four or five complete revolutions by sliding the index finger of your other hand along the lower rollers.

   Scrub each roller thoroughly until clean. If the swab becomes dirty, discard it and use another.

5. There are two sets of lower paper-feed rollers. One set of rollers is rubber; the other set is white plastic. The rubber lower rollers are located below the maintenance tray; the white plastic rollers are located on the inside of the front cover.

   To clean the lower rubber-feed rollers, use either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.

   Place and hold the cleaning cloth on top of each lower rubber roller, pressing to create pressure against the roller.

   Press the middle finger of your other hand flat against a lower roller and turn the roller using the entire length of your finger. The lower rubber roller should rotate four or five complete revolutions to ensure proper cleaning.

   Scrub each roller thoroughly. If the cloth becomes dirty, discard it and use another.

6. If the lower white plastic rollers are dirty, clean them using either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.

   Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and forefinger.

   Scrub each roller thoroughly until clean. If the cloth becomes dirty, discard it and use another.

7. Put the maintenance tray back in the printer, pushing on both sides of the maintenance tray to latch it firmly in place.

8. Close the front cover.