Printer does not appear in the Main window printer list

1. Make sure that the printer is turned on and properly connected to the network. Try a different network drop or port.
2. Make sure that NetWare is enabled on the printer. This is reported on the printer's Configuration Page in the NetWare field. For information on enabling and disabling protocols, see Disabling Protocols.

If you are using bindery emulation, make sure that NDS is disabled. From the PhaserShare Administrator Print Server tab, uncheck the Directory Services checkbox.

3. If your network uses a router, configure the router to not suppress NetWare SAP (Service Advertising Protocol) packets or packets of the frame type the printer is using.

Testing from the PhaserShare Administrator

The following steps provide a simple test of the Administrator:

1. Click Search Options.
2. In the Search Options dialog box, click the following radio buttons:
1. Sort by: Print Server Name
2. Select by: All Xerox Office Printers
3. Click OK.

Look at the list of printers. If the Printer Name is listed as <Information Not Available>, the Administrator is unable to communicate with the printer using SNMP over IPX; this indicates that either the printer selected is an unsupported printer or the network configuration is incorrect. If the printer is not listed, check the printer's Configuration Page for network errors.

The PhaserShare Administrator displays an SNMP error when the client computer running the PhaserShare Administrator is not attached to a file server with the same frame type as the printer is using. The same error is displayed if a version of the PhaserShare Administrator below 3.6 is used to configure a Phaser 740, 780, or Phaser 360 printer. The Printer Not Responding dialog box is displayed with the message: This printer is not responding to SNMP queries. Please check the printer and try again. Click OK and correct the problem.

Testing the file server-to-printer connection

1. First use the CAPTURE command to redirect an LPT port output to a network queue. For example:

CAPTURE NB NFF NT Q=PHASER L=1 where: NB specifies NO BANNER NFF specifies NO FORM FEED NT specifies NO TABS Q=PHASER specifies PHASER as the queue name L=1 specifies port LPT1

2. Use any text editor to create a two-line ASCII file with the following contents:

%! showpage

3. Use the COPY command to send the file to the printer. For example, if the file is called SHOWPAGE, and the printer is assigned to LPT1, type:

COPY SHOWPAGE LPT1:

If the file server-to-printer connection is functional, the printer ejects a blank page.

Cannot submit job to a queue

Use the NWAdmin to verify that the user is a queue user.

1. Log in as ADMIN and launch the NWAdmin utility. Browse the directory services tree to the location of the print queue object for this printer. Double-click the print queue object to view its properties.
2. The identification view is displayed by default. If it is not displayed, select it. Make sure that all of the Operator Flags at the bottom left corner of the window are checked.
3. Click Users; this view displays a list of queue users and queue user groups. Verify that the list of users, groups, and group memberships are correct. For more details, consult the NetWare Administrator documentation.
4. Click Assignment; this view displays the print servers and printers assigned to service this print queue. Assign the appropriate objects to this print queue.

For the print server to attach and service the print queue, the print server object name in the tree must match the print server name in the printer.

Job appears in queue, but printer does not service it

1. Verify that the printer has been set up to service the queue.
1. Log in as ADMIN and launch the NWAdmin utility. Browse the directory services tree to the location of the print queue object for this printer. Double-click the print queue object to view its properties.
2. Click Assignment; this view displays the print servers and printers assigned to service this print queue.
3. The Authorized print servers window and the Printers servicing print queues window should list the names of the objects linked to this print queue. If a print server object is not linked to this print queue, create or modify a print server object and assign it to this print queue. If a printer object is not linked to this print queue, create or modify a printer object and assign it to this print queue. See the NetWare user documentation for more details.
2. Check that the printer was able to log in to the file server:
1. At the file server's console, type:

load monitor

2. From the Available Options menu, select Connection Information.

If the printer has logged in, its print server name is displayed in the list. If the print server name is not on the list, continue with Steps 3 through 5.

1. Verify that there was an available connection slot for the printer. Since the printer consumes a login connection, the file server may need an available connection for the printer to log in.
2. Verify that the password the printer saved (if one was set) is the same as the one on the file server. Mismatched passwords can result if PCONSOLE, rather than the PhaserShare Administrator, is used to set the password. Use the PhaserShare Administrator to enter a new password to ensure that they are the same. In the Print Server tab, click Set Password; this displays the Set Password dialog box. Enter the password in both fields and click  OK.
3. Verify that the printer's print server name matches the one in the NDS tree. The Configuration Page reports the printer's print server name. For information on printing a Configuration Page, see The printer's Configuration Page.
4. Verify that the frame type the printer is using is supported by the file server. See Printer does not appear in the Main window printer list.
5. Verify that at least one file server or router on the same segment as the printer has Reply to Get Nearest Server set to on.

Job is serviced, but does not print

• Check the PhaserShare Administrator Printer Info dialog box for reported error conditions.
• Download the PostScript Error Handler to the printer. For information on using the Xerox Office PostScript Error Handler, see your printer's user documentation.
• Use the correct Xerox Office driver for your networked printer.
• Verify that the Print Server protocol is enabled; use the printer's front panel or check the Administrator's Print Server tab.
• Banners, form feeds, and tabs may interfere with the print job. Try disabling these from the driver/network setup.