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Note: If the printer has frequent media jams, clean the printer regularly; see Caring for Your Printer.

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• Exit jam

• Internal jam

• Entrance jam

• Fuser jam

1. Cut the media, if necessary (roll media).

2. Open the top cover and use a pen to move the printhead to the far right.

3. Open the exit cover and move the fuser to the side.

4. Remove the jammed media from either the exit or top paper path.

• If media is not loaded and the front panel reports a media jam, open the top cover and close it again to clear the error message.

• Whenever jammed media extends from the exit path, remove it from that location with a downward movement. Pulling media in the same direction as the paper path leaves less residue inside the printer than backing media out of the printer from the drum area.

• After removing the jammed media, inspect the inside of the printer for loose pieces of media and remove them.

• If the printer frequently reports Clear Entrance Jam, make sure that your media cuts are smooth and that you insert the media evenly; see Cutting roll media.

1. Cut the media if you are using roll media. If not, go to Step 2.

   With the paper roll cover open, use a sharp knife (such as the cutting tool included with the printer) to trim the jammed media. Use the printer's cutting guide to make a clean cut.
   
   
   

2. Move the printhead.
   1. Open the top cover.

   2. Using an object such as a pen, move the hot printhead to the far right. If you do not do this, you might damage the printhead when you remove the media.

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      Warning: The printhead is hot. To avoid injury, do not use your hand to move the printhead.

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3. Move the fuser.
   1. Open the exit cover.

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      Warning: When lowering the exit cover, be careful not to pinch your hand between the paper roll cover and the exit cover.

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   2. Move the fuser to the far right or left side of the printer.

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      Note: This protects the fuser and releases tension between the fuser wheel and the media; it also moves the cutter away from the jammed media.

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4. Remove the jammed media. For all types of media jams, always inspect the drum and rollers for any loose paper and remove it.

   If paper extends outside the exit cover:	OR If paper does not extend outside the exit cover:	OR If paper is only visible inside the top cover:
   Close the exit cover. Gently and evenly pull the media out of the exit path.	With the exit cover open, remove the jammed media.	Pull the back tension blade's handle toward you and hold it in that position; this lifts the blade away from the drum and releases the jammed media. Remove the media by pulling it out of the printer.