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Troubleshooting If the printer does not show up in the Chooser, use the following troubleshooting procedure. Check that the configuration page shows a printer name, a node number, and a zone. If there is no node number, verify that the printer is properly cabled to the network. You can test the cable segment by plugging in a new cable segment or using the cable segment of a printer that does show in the Chooser. If your network uses zones, and there is no zone name on the Configuration Page, or if the Configuration Page shows the wrong zone, see Changing the printer's EtherTalk/TokenTalk zone (optional). Note: The printer cannot create a zone; it must already exist. If the configuration page shows the correct printer name, node number, and zone, and the printer is still not visible in the Chooser, check the following items: If there is a Novell NetWare server on the network, verify that the NetWare server has been configured for Phase 2 routing and addressing. If there is a Windows NT server on the network, verify that the printer has not been captured by a Windows NT machine. If the printer continually reboots when connected to the network, it is possible that a router is broadcasting a zone of *, which is an invalid zone. If using QuickDraw GX, make sure the GX drivers have been installed. If you don't use QuickDraw GX, disable the QuickDrawGX, QuickDraw Helper, and ColorSync extensions. Return to Networking Topic List						Support Home Page Network Printers Support Home Additional Information Register your Printer ASPs & TPMs About Software Support Color Connection Printer Warranties Material Safety Data Sheets Supplies & Cartridge Recycling Program