1. You should always use the most current printer description file. To determine the date of the file you are using, do the following:
   • Mac OS users:

     Select (highlight) a printer description file. From the File menu, choose Get Info. Make a note of the version date. Or, open the Systems folder, then the Extensions folder, and then the Printer Descriptions folder to find the file name and date.

   • Windows 3.1 users:

     In the File Manager, open the Windows folder, then the Phsrmtch folder. Make a note of the version date of the file.

   • Windows 95 users:

     In Windows Explorer, select the Phsrtool directory. Check a printer description file's creation date. Make a note of the version date.

2. Check Tektronix' on-line services to see if the printer-related files you have are the most recent. Refer to On-line support for information on Tektronix' on-line services and Receiving email update notices.

You can enable and disable the error handler through the printer's front panel menu (Printer Defaults menu), through PhaserLink software (refer to the PhaserShare Networking System Administrator Manual), or through a PostScript utility file.

Once you've enabled the error handler through the front panel or through PhaserLink software, the error handler remains active until you manually disable it. Cycling the printer's power does not disable the error handler. If you use a PostScript utility file to enable the error handler, you can disable it by cycling the printer's power.

Fixing timeout problems in Windows

Windows timeout: From Windows 3.1

1. From the Main menu, open the Control Panel.

2. Double-click the Printers icon to open the Printers dialog box.

3. Click your printer's icon.

4. Click the Connect button to open the Connect dialog box.

5. Increase the Transmission Retry to 950 seconds by typing in the new number.

6. Click OK.

1. In the taskbar on your computer screen, click the Start icon; a menu appears.

2. Move the cursor over Settings; another menu appears.

3. In the menu, click Printers; the Printers window appears.

4. In the Printers window, select the Phaser 360 printer icon. From the File menu, select Properties.

5. Click the Details tab and increase the Transmission Retry to 999 seconds (or higher).

6. Click Apply, then click OK.

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Note: To use this procedure, the printer must be connected directly to your computer and not on a network.

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1. At the DOS prompt, issue the DOS MODE command by typing the following:
   MODE LPT1:,,P

   Start Windows 3.1.

   From the Main menu, open the Control Panel.

   Double-click the Printers icon to open the Printers dialog box.

   Click the Connect button to open the Connect dialog box.

   Change the port selection from LPT1 to either LPT1.DOS or LPT1.OS2, depending on the options you see in the dialog box.

   Click OK.

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Note: This is the basic procedure for changing one of the printer's timeout values. For more information on the printer's timeouts, refer to Using the Printer's Parallel Port.

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Note: The TIMEOUTS.PS file affects printer operation. If the printer is shared on a network, using this file may affect the prints requested by other users.

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1. Follow the instructions beginning on Overview to install drivers and printer software.

2. Locate the PHSRTOOL directory, created on your computer's hard disk by the printer's installer. In the PHSRTOOL directory, locate the PHSR360 subdirectory, and then locate the TIMEOUTS.PS file.

3. Using a text editor, open the file. The default value is 40 seconds for the wait timeout. Change the value in the WaitTimeOut line to 999.

4. Send the TIMEOUTS.PS file to the printer:
   • PC users: Use the DOS COPY command. (Windows 3.1 users can also use the Copy command in the File Manager.)

   • Workstation users: Send the file to the printer as you would any PostScript file.