The upper tray is the default tray for media the printer uses in self-cleaning. If you have a Lower Paper Tray Assembly, you can make it the default tray through the printer's front panel menu. Select Printer Defaults: Cleaning Page Source

Preventing media jams

• When inserting a maintenance tray, after sliding it into the printer, use both thumbs on the front edge of the tray to push the tray in to latch it.

• Periodically clean the printer to keep it in peak condition.

• Use standard grade paper, 60 - 120 g/m2 (16 - 32 lb.); use the manual-feed slot for heavier stock, up to 220 g/m2 (80 lb.). Do not use three-holed paper, perforated paper, legal-size paper, or envelopes.

• Wait until a front panel message prompts you before feeding a second sheet of paper or transparency into the manual-feed slot.

• Keep paper and other supplies clean and free from dust.

• Paper that has been sitting out of its sealed wrapper can become distorted, causing paper jams. Keep paper sealed until you are ready to use it for printing.

• Do not use paper that has been creased or wrinkled.

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  Caution: Never attempt two-sided or two-pass printing. Ink already present on the media will offset onto the internal paper path, requiring you to perform cleaning procedures. Excessive buildup of ink in the paper path may cause paper jams.

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1. Inside the exit cover, around the large black (transfix) roller

2. Inside the front cover

3. At the manual feed slot

4. At the standard media tray

5. At the Lower Paper Tray Assembly

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   Caution: Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon:

   

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Clearing a media jam

• To avoid ink smearing inside the printer, always try to pull jammed paper or transparencies out through the top of the printer.

• Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible. Do not use excessive force pulling the media; it may tear.

• After removing the jammed media, inspect it for tears. Leave no media scraps in the printer.

• If jamming persists, cleaning the printer may solve the problem. Refer to Cleaning for ink smears and jams: internal paper path.

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  Warning: Never use a sharp object to remove jammed paper. You may damage the print drum, requiring repair to your printer.

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1. Check for jammed media that has partially exited through the top of the printer. Remove any jammed media by pulling the media gently out from the exit cover.

2. If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer

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3. Using both hands, pull the jammed media from the top of the printer.

4. If the jam has not cleared, open the front cover and check for jammed media inside the printer

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5. If necessary, remove the media tray to locate and clear jammed media.