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Clean the printer's internal paper path surfaces if you note the following:
The media is wrapping around the large black roller inside the exit cover.
Caution: Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. High-grade, heavier papers, such as 120 g/m2 (32 lb.) bond, work best.
Do not attempt duplex (two-sided) printing on any type of media. Ink already present on the media offsets onto the internal paper path, requiring you to perform cleaning procedures.
When the printer is on and the Ready message or the printer's name appears in the front panel, press the Clean button. The printer displays the first selection in the menu:
Clean:Light Stripes
<---- Clean Test
Press the left arrow (<---) button until the following front panel message appears:
Clean:Ink Smears
Press the Clean button. The printer displays the following message:
Warming Up
Cancel
After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 10 clean sheets of paper from the media tray selected as the cleaning page source. A front panel message indicates the number of sheets remaining to be fed. For example:
Cleaning:Using 10 Sheets
When the cleaning sequence is complete, inspect the last sheet of paper fed through the printer. If it is not clean, repeat the cleaning sequence by pressing the Clean button once again.
Return the printer to normal operation by pressing the Exit button.