• Use an approved media size.

• Feed the narrow edge of the paper first into the manual-feed slot.

• The printer's output tray may be too full. Remove your prints from the output tray.

• The paper fed into the printer was shorter than that specified or longer than 493.5 mm (19.5 in.). Use an approved media size.

• Feed the narrow edge of the paper first into the manual-feed slot.

• The media may be too narrow to transfer the entire image off of the drum. Check that the specified page size in the printer driver matches the actual media size.

• The media may be skewed. Check for proper adjustment of paper guides in the tray and at the manual-feed slot.

• You may need to clean the paper feed rollers. Refer to Cleaning for instructions.

• If you are printing Tabloid Maximum transparency from the media tray, try feeding it from the manual-feed slot.

• The printer's output tray is too full; remove your prints.

• The media may too light or too heavy. Refer to Acceptable media sizes, types, and weight for more information.

• If the printer is feeding multiple sheets of media, you may need to clean the upper tray media pick roller. Refer to Cleaning for instructions.

• You may need to clean the paper exit path; refer to Cleaning for instructions.

• You may need to clean the paper-pick or paper-feed rollers. Refer to Cleaning for instructions.

• Remove all media present in the tray when running an automatic pick-roller cleaning operation.

• Do not remove the media tray during a print job.

• You may need to clean the paper-pick or paper-feed rollers. Refer to for instructions.

• Remove all media present in the tray when running an automatic pick-roller cleaning operation.

• Do not remove the paper tray during a print job.

Replace Upper Media Tray

Check that the media selector switch on the side of the tray is set for Paper.

Check that the media selector switch on the side of the tray is set for Transparency.