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If you need help from Tektronix
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If you need assistance, contact your local Tektronix dealer or sales representative, Tektronix Customer Support Hotline, the Tektronix Bulletin Board Service (BBS), Tektronix World Wide Web pages, or Tektronix' interactive fax system (HAL).
You can call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST).
For technical support outside the United States and Canada, contact your local Tektronix dealer or local Tektronix office.
If your printer needs service, call 1-800-835-6100 in the United States, weekdays from 6:00 am to 5:00 pm PST. Outside the U.S., contact your Tektronix dealer or local Tektronix office.
The Tektronix Bulletin Board Service (BBS) is available for downloading of the latest versions of printer drivers, utilities, and files. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the files you want.
To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.
For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download files, request a document catalog from HAL, the Tektronix automated fax system. Refer to Using the automated fax systems for instructions on using HAL.
Tektronix color printer information is available through online services:
Using the Tektronix World Wide Web site
Tektronix has a site on the World Wide Web (WWW). You can reach the site from a WWW browser at the following address:
http://www.tektronix.xerox.com/
At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the WWW site frequently.
You can access the Tektronix World Wide Web server (WWW) to download files such as utilities or drivers. Use a web browser such as Netscape or Mosaic and follow these steps:
- Start your web browser and enter the following address:
- ftp://ftp.tek.com/bbs
- Click on the appropriate platform (macintosh, pcs, or unix).
- Click on the directory that matches your printer (for printer control files), or click on the network_utilities directory (for networking files).
- Select the files you need; the system prompts you to select a location for downloading the files.
Downloading files from the Tektronix FTP server
If you can exchange electronic mail with other Internet sites, you can access the Tektronix FTP server. From this server you can retrieve driver and utility files and color printer information.
To log onto the Tektronix FTP server and download files, follow these instructions:
- Type the following at the system prompt:
- ftp ftp.tek.com
The system responds:
- Name (ftp.tek.com:<login name>) :
- Type anonymous and press the Return key.
The system responds:
Guest login ok, send your complete e-mail
address as password.
- Enter your e-mail address and press the Return key.
- Change directories to bbs:
- cd bbs
- Change directories (cd) to the directory that matches your platform (pcs, macintosh, unix).
- Change directories (cd) to the directory that matches your printer (for printer control files) to the network_utilities directory (for networking files).
- To download, type the following command:
mget *
The system prompts you for each file in the directory, to which you respond y (yes) or n (no).
- To exit the FTP session, type quit or bye; then press the Return key.
Using the automated fax systems
As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress).
You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.
Use HAL to order a catalog or individual documents in the U.S.A. and Canada
If you have a fax machine and a touch-tone voice telephone, you can order a HAL catalog, listing all of the information offered by HAL, by calling (503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100.
- Before you call, write down the area code and telephone number for your fax machine. HAL will ask you to key this number through the keypad on your voice telephone. If you are calling from outside the United States or Canada, you'll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine.
- Call only from a touch-tone voice telephone.
- Follow through the voice-prompted menu.
- Order individual documents by entering the desired document's number as listed in the HAL catalog. Enter the number by using the telephone's keypad.
- You can order up to three documents per call.
- The HAL catalog or documents you request are faxed to you in a matter of minutes.
Use EuroHAL to order a catalog or individual documents in Europe
EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents.
If you have a tone-dial telephone and a fax machine, then you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys then it can probably use tones; ask your local telephone supplier if you are not sure.
If your telephone does not have these keys or has a dial, you will need to buy a tone dialer from your local telephone or electronics shop. This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL.
- To use EuroHAL, dial one of the numbers listed in the following table.
- EuroHAL answers and asks which language you want to use.
For English Press 1
For French Press 2
For German Press 3
- The first time you use EuroHAL, you should order a catalog. This lists all the documents that are available and is constantly updated.
- EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code first, as shown in the following table.
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