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Using the automated fax systems
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As an alternative to using the Customer Support Hotline, and to provide up-to-date information quickly, Xerox has set up HAL and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color matching), solutions to common technical problems, and application notes (like CorelDRAW! and QuarkXPress).
You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.
Click on the following topics for more information:
Use HAL in the U.S.A. and Canada
If you have a fax machine and a touch-tone voice telephone, you can order a HAL catalog listing all of the information offered by HAL.
Note: Before ordering documents from HAL, order a catalog listing the numbers of
available documents. You may want to replace your catalog periodically, since the
system is often updated.
- Before you call, write down the area code and telephone number for your fax machine. HAL will ask you to key this number through the keypad on your voice telephone. If you are calling from outside the United States or Canada, you'll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine.
- Call (503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100. Call only from a touch-tone voice telephone.
- At the prompt, choose the option for technical documentation via fax.
- Follow through the voice-prompted (English) menu.
- Order individual documents by entering the desired document's number as listed in the HAL catalog. Enter the number by using your telephone's keypad.
- You can order up to three documents per call.
- The HAL catalog or documents you request are faxed to you in a matter of minutes.
Use EuroHAL in Europe
EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents.
If you have a tone-dial telephone and a fax machine, you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys then it can probably use tones; ask your local telephone supplier if you are not sure. If your telephone does not have these keys or has a dial, you will need to buy a tone dialer from your local telephone or electronics shop. This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL.
- To use EuroHAL, dial one of the numbers listed in the following table.
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Country
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Numbers
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Austria
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00 44 1908 681 839
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Belgium
| 00 44 1908 681 839
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Denmark
| 00 44 1908 681 839
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Finland
| 00 44 1908 681 839
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Italy
| 00 44 1908 681 839
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Norway
| 00 44 1908 681 839
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Switzerland
| 00 44 1908 681 839
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France
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0800 90 81 86
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Germany
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0130 819 220
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Holland
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09 44 1908 681 839
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Spain
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07 44 1908 681 839
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Sweden
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0 09 44 1908 681 839
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UK
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01908 681 839
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Other countries
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+44 1908 681 839 (where + is your country's International Access Code)
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- EuroHAL answers and asks which language you want to use.
For English Press 1
For French Press 2
For German Press 3
- The first time you use EuroHAL, you should order a catalog. The catalog lists all of the available documents and is continuously updated.
- EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code first, as shown in the following table.
Country |
Country code |
Your area code and fax number |
Press # when finished |
| Austria |
00 43 |
area code fax number |
# |
| Belgium |
00 32 |
area code fax number |
# |
| Denmark |
00 45 |
area code fax number |
# |
| Finland |
00 358 |
area code fax number |
# |
| France |
00 33 |
area code fax number |
# |
| Germany |
00 49 |
area code fax number |
# |
| Holland |
00 31 |
area code fax number |
# |
| Italy |
00 39 |
area code fax number |
# |
| Norway |
00 47 |
area code fax number |
# |
| Spain |
00 34 |
area code fax number |
# |
| Sweden |
00 46 |
area code fax number |
# |
| Switzerland |
00 41 |
area code fax number |
# |
| UK |
- |
just enter your fax number |
# |
| Other countries |
00 xx |
area code number |
# |
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