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If you need help
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If you need assistance, contact your local Xerox dealer or sales representative or any of these listed resources:
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Type of service
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How to access
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Details
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Product Support Hotline
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1-800-835-6100 US & Canada
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Monday through Friday 6:00 am to 5:00 pm PST
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Printer service
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1-800-835-6100 US 1-800-563-1289 Canada
Outside US & Canada: contact local Xerox dealer or office
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Monday through Friday 6:00 am to 5:00 pm PST
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The Xerox Bulletin Board Service (BBS)
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(503) 685-4504
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24 hours/day, 7 days/week
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Technical support
World Wide Web
Anonymous ftp server
America Online
CompuServe
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support@ColorPrinters.tek.com
http://www.tektronix.xerox.com/
ftp.tek.com/Color_Printers
keyword Xerox
go Xerox
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HAL automated fax system
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(503) 682-7450 direct outside US and Canada
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24 hours/day, 7 days/week
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1-800-835-6100 toll-free for US and Canada
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24 hours/day, 7 days/week
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EuroHAL
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Refer to Using the automated fax systems.
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24 hours/day, 7 days/week
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Downloading files from the Xerox Color Printer Information Server
Unix and VMS workstation utility files included with the printer on a PC diskette let you set up the printer to select between media trays, print quality modes, color correction modes and other features. If you don't have the means of transferring these files from the PC diskette, you can request files from the Xerox Color Printer Information Server, an automatic file serving program on the Internet that responds to requests for files.
If you can exchange electronic mail with other Internet sites, you can access the Xerox Color Printer Information Server. From this server you can retrieve driver and utility files and color printer information.
Send your electronic mail requests for files to the following address:
color_printer_info@Xerox.TEK.COM
To receive the list of information available on the server, type the following at the Subject prompt:
send index
To examine the full index for any library, type:
send index from library-name
To request a single file from a directory, type:
send filename from library-name
To determine file size, type:
send list of filename from library-name
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