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Phaser 560


Occasional cleaning
Regularly scheduled cleaning is not necessary for this printer. However, if your printer experiences frequent media jams, clean the paper-pick rollers (a) and the paper-feed rollers (b) on the Lower Tray Assembly.


Caution: When using isopropyl alcohol with a lint-free cloth, make sure that the alcohol is at least 90% pure, obtainable from your local pharmacy. (Never use rubbing alcohol; it can damage the printer.) You can also use pre-soaked alcohol wipes (order number 006-7824-01).

Cleaning the paper-pick and paper-feed rollers


Note: If you have a Lower Tray Assembly, you may also need to clean the rollers for the middle and lower media trays, which are accessed by the lower left side door. Refer to the procedure on
If you have a Lower Tray Assembly.
  1. Slide the media tray(s) out (you do not have to remove them) to allow access to the paper-pick and paper-feed rollers.

  2. Open the left side door to access the rollers (if you have the Lower Tray Assembly, open the upper left side door).


    Caution: Do not clean the transfer roller; alcohol and pressing on the roller can damage the roller and cause print-quality problems.
  3. Use the blue handles to pull out the paper feeder.

  4. Gently rotate the paper-pick rollers 180\xa1 (the paper-pick rollers are D-shaped) and wipe them with a lint-free cloth that has been moistened with isopropyl alcohol.

  5. Close the paper feeder and the left side door.

  6. Insert the media tray (if you have the Lower Tray Assembly, insert the upper media tray).

If you have a Lower Tray Assembly

  1. Open the lower left side door.

  2. Gently rotate the D-shaped paper-pick rollers 180\xa1 ; wipe them with an alcohol-moistened lint-free cloth.

  3. Clean the paper-feed rollers for the middle and lower media slots. Rotate each roller to clean its entire surface.

  4. Close the lower left side door.

  5. Insert the middle and lower media trays.

Cleaning other rollers

When you clean any of the other rollers in the printer, always use a lint-free cloth.


Caution: Do not clean the transfer roller; alcohol and pressing on the roller can damage the roller and cause print-quality problems.

Cleaning the sensor

If your printer's front panel displays Printer Error 30, clean the sensor inside the printer.

  1. Turn the printer off and open the printer's front door.

  2. Remove the Imaging Unit:

    1. Loosen the two thumbscrews by turning them counterclockwise.

    2. Turn the lower lever 180° counterclockwise.

    3. Slide the Imaging Unit out of the printer and cover it to protect it from light exposure.

  3. Use a dry, lint-free cloth to wipe the sensor (inside the slot).

  4. Re-insert the Imaging Unit.

  5. Close the printer's front door and power up the printer. You must cycle the power to clear the front panel's error message.

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