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Note: For information on specific applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to Using the automated fax systems for instructions on using these systems.

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The PostScript error handler utility can provide useful information about your particular printing problem. Refer to Using a PostScript error handler for details on this utility.

You can check Tektronix' on-line services to see if the printer-related files you have are the most recent. Refer to the on-line manual on the printer's CD-ROM or If you need help for information on Tektronix' online services. To determine the date of the file you are using, do the following:

• Macintosh users:
  Select (highlight) a printer description file. From the File menu choose Get Info . Make a note of the version date.

• Windows 3.1 users:
  In the File Manager, check a printer description file's creation date. Make a note of the version date.

• Windows 95 users:
  In the Windows Explorer, check a printer description file's creation date. Make a note of the version date.

You can enable and disable the error handler through the printer's front panel menu (Printer Defaults menu), through PhaserLink software (refer to the PhaserShare Network Cards and Software System Administrator Manual), or a PostScript utility file (refer to the printer's CD-ROM).

Once you've enabled the error handler through the front panel or through PhaserLink software, the error handler remains active until you manually disable it. Cycling the printer's power does not disable the error handler. If you use a PostScript utility file to enable the error handler, you can disable it by cycling the printer's power.

Fixing timeout problems in Windows

Try one of the following procedures to change the Windows timeout. If the Windows procedure doesn't work for you, try the DOS procedure. Then, follow the procedure to change the printer's timeout.

Windows timeout: From Windows 3.1

1. Open the Control Panel from the Main menu.

2. Double-click the Printers icon to open the Printers dialog box.

3. Click your printer's icon.

4. Click the Connect button to open the Connect dialog box.

5. Increase the Transmission Retry to 950 seconds by typing in the new number.

6. Click OK.

1. Click the Start icon in the taskbar on your computer screen; a menu appears.

2. Move the cursor over Settings; another menu appears.

3. In the menu, click Printers; the Printers window appears.

4. In the Printers window, select the Phaser 380 printer icon (or Phaser 380 Extended if you have the printer's Extended Features option). From the File menu, select Properties.

5. Click the Details tab and increase the Transmission Retry to 999 seconds (or higher).

6. Click OK.

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Note: To use this procedure, the printer must be connected directly to your computer, not on a network.

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1. At the DOS prompt, issue the DOS MODE command by typing the following:
   MODE LPT1:,,P

   Start Windows 3.1.

   Open the Control Panel from the Main menu.

   Double-click the Printers icon to open the Printers dialog box.

   Click the Connect button to open the Connect dialog box.

   Change the port selection from LPT1 to either LPT1.DOS or LPT1.OS2, depending on the options you see in the dialog box.

   Click OK.

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Note: This is the basic procedure for changing one of the printer's timeout values. For more information on the printer's timeouts, refer to the on-line manual on the printer's CD-ROM.

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Note: The TIMEOUTS.PS file affects printer operation. If the printer is shared on a network, using this file may affect the prints requested by other users.

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1. Locate the utility files in the PHSR380 directory on the printer's CD-ROM.

2. Copy the TIMEOUT.PS file to your hard disk.

3. Open the file using a text editor. The default value is 40 seconds for the wait timeout. Change the value in the WaitTimeOut line to 999.

4. Use one of the following methods to send the TIMEOUTS.PS file to the printer:
   • PC users: Use the DOS COPY command to send the file to the printer. (Windows 3.1 users can also use the Copy command in the File Manager.)

   • Workstation users: Send the file to the printer as you would any PostScript file.