Note:For more information on Tektronix on-line services, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to "Using the automated fax systems" for instructions on using these systems.

Customer service Technical support Ordering Service	U.S. and Canada: 1-800-835-6100 (toll-free) Outside U.S. and Canada: Contact your local dealer or Tektronix representative.
HAL fax library	U.S. and Canada: 1-800-835-6100 All locations: (503) 682-7450
EuroHAL fax library	Refer to "Use EuroHAL in Europe" for numbers for specific countries.
Bulletin Board Service (BBS)	(503) 685-4504 (using a modem and computer)
Internet World Wide Web Tektronix ftp server Technical Support America On-Line CompuServe	http://www.tektronix.xerox.com/ ftp://ftp.tek.com/cpid/bbs support@ColorPrinters.tek.com Keyword: Tektronix Go Tektronix

To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.

For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download files, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to "Using the automated fax systems" for instructions on using these systems.

Reaching the Customer Support staff

Also, refer to the HAL catalog for articles on using the printer, specific applications, and computing environments; see "Using the automated fax systems" for instructions on using HAL and EuroHAL.

Using the Tektronix World Wide Web site

http://www.tektronix.xerox.com/

At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the WWW site frequently.

Using the Tektronix World Wide Web server to download files

1. Start your web browser and enter the following address:
   ftp://ftp.tek.com/bbs

   Click on the appropriate platform (macintosh, pcs, or unix).

   Click on 300X for Phaser 300X printer-specific files.

   Select the files you need; the system prompts you to select a location for downloading the files.

You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.

Use HAL in the U.S.A. and Canada

Note:Before ordering documents from HAL, order a catalog listing the numbers of available documents. You may want to replace your catalog periodically, since the system is often updated.

1. Before you call, write down the area code and telephone number for your fax machine. HAL will ask you to key this number through the keypad on your voice telephone. If you are calling from outside the United States or Canada, you'll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine.
2. Call (503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100. Call only from a touch-tone voice telephone.
3. At the prompt, choose the option for technical documentation via fax.
4. Follow through the voice-prompted (English) menu.
5. Order individual documents by entering the desired document's number as listed in the HAL catalog. Enter the number by using your telephone's keypad.
6. You can order up to three documents per call.
7. The HAL catalog or documents you request are faxed to you in a matter of minutes.

If you have a tone-dial telephone and a fax machine, then you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys then it can probably use tones; ask your local telephone supplier if you are not sure. If your telephone does not have these keys or has a dial, you will need to buy a tone dialer from your local telephone or electronics shop. This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL.

1. To use EuroHAL, dial one of the numbers listed in the following table.

   Country	Numbers
   Austria	00 44 1908 681 839
   Belgium
   Denmark
   Finland
   Italy
   Switzerland
   France	05 90 81 86
   Germany	0130 819 220
   Holland	09 44 1908 681 839
   Norway	0 95 44 1908 681 839
   Spain	07 44 1908 681 839
   Sweden	0 09 44 1908 681 839
   UK	01908 681 839
   Other countries	+44 1908 681 839 (where + is your country's International Access Code)

2. EuroHAL answers and asks which language you want to use.

   For English Press 1
   For French Press 2
   For German Press 3

3. The first time you use EuroHAL, you should order a catalog. The catalog lists all of the available documents and is continuously updated.
4. EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code first, as shown in the following table.

   Country	Country code	Your area code and fax number	Press # when finished
   Austria	00 43	area code fax number	#
   Belgium	00 32	area code fax number	#
   Denmark	00 45	area code fax number	#
   Finland	00 358	area code fax number	#
   France	00 33	area code fax number	#
   Germany	00 49	area code fax number	#
   Holland	00 31	area code fax number	#
   Italy	00 39	area code fax number	#
   Norway	00 47	area code fax number	#
   Spain	00 34	area code fax number	#
   Sweden	00 46	area code fax number	#
   Switzerland	00 41	area code fax number	#
   UK		just enter your fax number	#
   Other countries	00 xx	area code number	#

If you can exchange electronic mail with other Internet sites, you can access the Tektronix ftp server. From this server you can retrieve driver and utility files and color printer information.

To log onto the Tektronix ftp server and download utility files, follow these instructions:

1. Type the following at the system prompt:
   ftp ftp.tek.com

   The system responds:

   Name (ftp.tek.com:<login name>) :

   Type anonymous and press the Return key.

   The system responds:

   Guest login ok, send your complete e-mail address as password.

   Enter your e-mail address and press the Return key.

   Change directories to your printer-specific directory:

   cd UNIX/<Tektronix printer>/utilities

   To download the utility files, type the following command:

   mget *

   The system prompts you for each file in the directory, to which you respond y (yes) or n (no).

   To exit the ftp session, type quit or bye; then press the Return key.

Viewing on-line documents

• From HAL (see "Using the automated fax systems" for instructions).
• From the Tektronix World Wide Web site (see "Using the Tektronix World Wide Web site" for instructions).