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After you clear a media jam, the printer automatically outputs a second, usually partial print to remove any image that may remain on the print drum; then it prints your original image.
The lower tray is the default tray for media that the printer uses in self-cleaning. If you have one or two High-Capacity Paper Tray Assemblies, you can make the upper or middle tray the default tray through the printer's front panel menu. Refer to
The Cleaning Page
for instructions.
Preventing media jams
Use the following guidelines to prevent media jams inside the printer.
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Make sure that the printer is on a flat, level surface.
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Use the recommended media. Refer to
All about media.
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Do not use three-holed paper, perforated paper, or odd-sized paper.
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When using the manual feed slot, always use two hands to load the media straight and evenly.
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Keep paper and other supplies clean and free from dust.
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Paper that has been sitting out of its sealed wrapper can become distorted, causing paper jams. Keep paper sealed until you are ready to use it for printing.
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Do not use paper that has been creased or wrinkled.
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When using the manual feed slot, wait until a front panel message prompts you before feeding a second sheet of paper or transparency.
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Do not print on sheets of labels that are missing labels.
Clearing a media jam
CAUTION
Some surfaces inside the printer may be hot. To avoid possible injury when clearing a jam, do not touch any hot surfaces.
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When media jams in the printer, the front panel directs you to the location of the jam. Follow the instructions on the front panel.
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Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible. Use the thumbwheel to advance the media. Do not use excessive force pulling the media; it may tear.
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After removing the jammed media, inspect it for tears. Do not leave any scraps of media in the printer.
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If your prints have ink smears after clearing a jam, clean the printer's feed rollers. Refer to
Cleaning for ink smears and jams: paper-feed rollers.
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If jamming persists, cleaning the printer's internal paper path may solve the problem. Refer to
Cleaning for ink smears and jams: internal paper path.
WARNING
Never use a sharp object to remove jammed paper; you may damage the print drum, requiring repair to your printer.
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