Solution

1. Using both hands, remove the jammed media.

2. When prompted by the display message, reinsert the sheet of paper using both hands.

Make sure that you insert the media properly, so that it enters the printer straight and evenly.

Prevention: Clean the feed rollers

• Use a pre-soaked alcohol cloth to clean the rollers in row 2.

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.