Solution

1. Open the front cover.

2. Using both hands, remove the jammed media.

3. If there is any resistance to removing the jammed media, turn the blue thumbwheel to help feed the paper.

4. Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams.

Prevention: Clean the feed rollers

• Use a pre-soaked alcohol cloth to clean rollers in rows 1, 2, and 3.

• Use the blue thumbwheel to turn the rollers in rows 1 and 3.

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.