Solution

If the media has partially exited the printer at the exit slot, follow these steps. Otherwise, refer to the solution on Media Jam -- Open exit cover to clear (solution 2).

1. Using both hands, remove the jammed media.

2. Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams.

Prevention: Clean the exit rollers

• Use a pre-soaked alcohol cloth to clean the exit rollers. Use the blue thumbwheel to turn the rollers.

• Use a dry swab to wipe oil and ink from the blue exit fingers.
  

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.