Duplex Unit Failure

Printing continues but 2-sided jobs are printed single sided.

  1. Record the error displayed on the front panel.

  2. Press the i button to view information about the error and record the error code number listed at the end of the information text.

  3. Turn off the printer.
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  4. On the back of the printer, unplug the duplex unit from the printer.

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  5. Plug the duplex unit into the printer. Verify that the plug is securely fastened.

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  6. Turn on the printer.
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  7. If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)