Toner Cartridge Failure

For all printer errors reporting a toner cartridge failure on the front panel:

  1. Record the error displayed on the front panel.

  2. Press the i button to view information about the error and record the error code number listed at the end of the information text.

  3. Open the printer front door.

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  4. Pull out the toner cartridge.
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  5. Insert a new toner cartridge. Follow the installation instructions that come with the cartridge.

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  6. Close the printer front door.

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  7. If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)