Jam at Tray 2 and Door A

There is a jam at Tray 2 and Door A. On the front panel of the printer, press the i button to view information about the front panel message.

Caution:  Use caution; some components inside Door A may be hot.

  1. Open Door A.
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  2. Pull the jammed paper out of the printer. If necessary, press the green handle to release the paper. Confirm that all paper fragments are removed.

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  3. Close Door A.

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  4. Pull Tray 2 completely out of the printer.

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  5. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed.

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  6. Remove crumpled paper from the tray.
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  7. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper.

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  8. Insert the tray and push it completely into the printer.

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