Jam at Tray 1 (MPT)

There is a jam at Tray 1 (MPT). On the front panel of the printer, press the i button to view information about the front panel message.

  1. Open Door A.

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  2. Pull the jammed paper out of the printer.  If necessary, press the green handle to release the paper. Confirm that all paper fragments are removed.

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  3. Remove jammed or crumpled paper from Tray 1 (MPT).

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  4. Close Door A.

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  5. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper.

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