Jam at Tray 2, 3, 4, or 5

There is a jam at the tray specified on the front panel. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Pull the tray specified on the front panel completely out of the printer.

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  2. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed.

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  3. Remove crumpled paper from the tray.
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  4. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper.
    Graphic illustrates this step    Graphic illustrates this step

  5. Insert the tray and push it completely into the printer.

    Graphic illustrates this step

For additional information, access PhaserSMARTŪ. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)