Paper Size Jam in Tray 1 (MPT)

There is a paper size jam in Tray 1 (MPT). On the front panel of the printer, press the i button to view information about the front panel message.

  1. Verify that the width guides are pressed against the paper.

    Graphic illustrates this step

  2. When prompted by the front panel, if the paper size and type match the size and type of paper in the tray, press the OK button.

  3. If the paper size shown on the front panel does not match the size of the paper in the tray:

    1. Select Change Paper Size, then press the OK button.

    2. Select Auto Sensed, Custom, or a listed paper size, then press the OK button.

    3. If you selected Custom, specify the width and height of the paper. Select Custom Width, press the OK button, scroll to the width of the paper, then press the OK button. Select Custom Height, press the OK button, scroll to the height of the paper, then press the OK button.

  4. Open Door A.

    Caution:      Use caution; some components inside Door A may be hot.

    Graphic illustrates this step

  5. Pull the jammed paper out of the printer. If necessary, press the green handle to release the paper. Confirm that all paper fragments are removed.

    Graphic illustrates this step

  6. Close Door A.

    Graphic illustrates this step

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