Jam at D and A

There is a jam at Doors D and A. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Open Door D.
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  2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.

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  3. Close Door D.

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  4. Open Door A.

    Caution:
     Use caution; some components inside Door A may be hot.

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  5. Pull the jammed paper out of the printer. If necessary, press the green handle to release the paper. Confirm that all paper fragments are removed.

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  6. Close Door A.

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