Install or Reseat the Toner Cartridge

The toner cartridge is missing or installed incorrectly. Install or reseat the toner cartridge. On the front panel of the printer, press the i button to view information about the front panel message. To view a video about how to replace the toner cartridge, visit the Phaser 5500 Support web site PhaserŪ 5500 Support web site.

  1. Open the printer front door.

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  2. If the toner cartridge is present, reseat it.

    1. Remove the toner cartridge.
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    2. Reinstall the toner cartridge.

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  3. If the toner cartridge is not present, install the toner cartridge.

  4. Close the printer front door.

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  5. If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)