Incorrect Tray 4 and 5 Unit Installed

The feeder is not the correct 1000-Sheet Feeder (Trays 4 and 5) for this printer and needs to be removed or replaced with the correct unit. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Turn off the printer.
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  2. On the back of the printer, unplug the feeder and remove it. Refer to the instructions that came with the feeder to determine how to remove it.
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  3. If available, install the correct 1000-Sheet Feeder and plug it into the printer. Follow the installation instructions that come with the feeder.
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  4. Turn on the printer.
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  5. If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)