The feeder is not the correct 1000-Sheet Feeder (Trays 4 and 5) for this printer and needs to be removed or replaced with the correct unit. On the front panel of the printer, press the i button to view information about the front panel message.
Turn off the printer.
On the back of the printer,
unplug the feeder and remove it. Refer to the instructions that came with
the feeder to determine how to remove it.
If available, install
the correct 1000-Sheet Feeder and plug it into the printer. Follow the
installation instructions that come with the feeder.
Turn on the printer.
If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)