The finisher is not the correct finisher for this printer and needs to be removed or replaced with the correct finisher. On the front panel of the printer, press the i button to view information about the front panel message.
Turn off the printer.
On the back of the printer,
unplug the finisher and remove it. Refer to the instructions that came
with the finisher to determine how to remove it.
If available, install
the correct finisher and plug it into the printer. Follow the installation
instructions that come with the finisher.
Turn on the printer.
If the problem persists, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)