The drum cartridge is not the correct drum cartridge for this printer or is a non-Xerox drum cartridge. Replace the drum cartridge. See the installation instructions shipped with the new drum cartridge. To view a video about how to replace the drum cartridge, visit the PhaserŪ 5500 Support web site.
To order a drum cartridge, contact your local reseller or visit the
Phaser
Part number for the drum cartridge
For additional information, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)