Drum Cartridge Failure

For all printer errors reporting a drum cartridge failure on the front panel:

  1. Record the error displayed on the front panel.

  2. Press the i button to view information about the error and record the error code number listed at the end of the information text.

  3. Open Door A.

    Caution:      Use caution; some components inside Door A may be hot.

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  4. Open the printer front door.
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  5. Lift the drum cartridge latch and remove the cartridge.

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  6. Insert a new drum cartridge. Follow the installation instructions that come with the cartridge.

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  7. Close Door A.

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  8. Close the printer front door.

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For additional information, access PhaserSMARTŪ. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)