Phaser 360

Front panel error messages The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information and require no user action. Error messages, such as Jam:Open Front Cover, require you to perform some action, such as clear a paper jam. Refer to the table below for responses to front panel error messages. Numeric error codes: The printer may display a numeric error code when it detects certain types of problems. If you see a numeric error code, first write down the number. Then turn off the printer, wait at least 15 seconds, and then turn the printer on again. If that does not solve the problem, call your local Tektronix office for assistance or contact Tektronix Customer Support in the U.S. and Canada at 1-800-835-6100 or on-line at http://www.tektronix.xerox.com/. Front panel messages Message Action Fault. Service Required Write down the error code in the display. Turn the printer off, wait at least 15 seconds, and then turn the printer on again. In the U.S., call Tektronix service at 1-800-835-6100. Outside the U.S., contact your local Tektronix office. Incorrect Media Size An incorrect paper size is loaded in the tray, or paper narrower than A4-size is in the manual feed slot. Use letter- or A4-size media only. Ink Low This message appears when the ink level drops to one-half stick. Open the top cover and add the appropriate color ink stick. Ink Sticks Jammed Open the top cover and make sure the bottom ink sticks are resting against the bottom of the ink bin chutes. Clean the ink sticks of particles from broken ink sticks. Install Tray (B) Insert a maintenance tray into the printer. Install New Tray (B) Open the front cover, remove the maintenance tray, and replace it with a new one. Jam:Open Exit Cover Open the exit cover and remove the paper jam. You may need to clean the paper exit path if the problem persists. Jam:Open Front Cover Open the front cover and remove the paper jam from the manual-feed slot or behind the front cover. You may need to push on both sides of the maintenance tray to relatch it or clean the upper or lower paper-feed rollers. Jam:Remove Lower Tray There is a paper jam at the lower paper tray. Remove the tray and the jammed paper. Jam:Remove Upper Tray There is a paper jam at the standard media tray. Remove the tray and the jammed paper. You may need to run the Clean:Paper Jams routine if this problem persists. Jam:Retry Manual Feed Remove the media from the manual-feed slot and reinsert it. Lower Media Tray Empty Add paper to the lower paper tray. Maintenance Tray (B) Low The maintenance tray is nearly empty of drum fluid. Open the front cover, remove the maintenance tray, and replace it with a new one. Manual Feed Paper The printer requires a sheet of paper for self-cleaning, but the media tray contains transparencies. Feed a sheet of paper into the manual feed slot. Media Tray Empty Add paper or transparencies to the media tray. Out of Ink One or more ink bins is empty. Load the appropriate ink stick(s). Replace Lower Media Tray Insert the lower paper tray. Replace Media Tray Insert the standard media tray. Replace Upper Media Tray Insert the standard media tray. Tray (B) Locked The printer has locked the maintenance tray because hot ink is present. Close the front cover and wait for a few minutes before trying to remove the maintenance tray. Unlock Transit Restraint Unlock the transit restraint on the right side of the printer before sending print jobs. Upper Media Tray Empty Add paper or transparencies to the standard media tray. Waiting For Manual Feed Insert paper or transparency in the manual feed slot. Waiting For Paper The print job specifies paper, but the printer detects that the transparency tray is installed. Load paper in the media tray and press OK. Waiting For Transparency The print job specifies transparency, but the printer detects that the paper tray is installed. Load transparency in the media tray and press OK. Waste Liner (A) Full Open the front cover, remove the maintenance tray, and empty the waste liner. Return to Phaser 360 Topic List						Support Home Page Phaser 360 Support Page Network Printers Support Home Additional Information Register your Printer ASPs & TPMs About Software Support Color Connection Printer Warranties Material Safety Data Sheets Supplies & Cartridge Recycling Program