Jam at the Front Cover

Follow these steps to clear the jam.

  1. Pull up the latch on the front of the printer to open the front cover.
    Graphic illustrates this step.
  2. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.

    Graphic illustrates this step.
  3. Close the front cover.

    Graphic illustrates this step.
  4. If you did not find paper in the previous steps, follow these steps.
    1. Open the exit cover.

      Graphic illustrates this step.
    2. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.
      Graphic illustrates this step.
    3. Lift up the paper guides.

      Graphic illustrates this step.
    4. Remove any jammed paper.

      Graphic illustrates this step.
    5. Close the exit cover.

      Graphic illustrates this step.
  5. If you did not find jammed paper in the previous steps, follow these steps.
    1. Pull all the trays completely out of the printer.

      Graphic illustrates this step.
    2. Remove any jammed paper from inside the tray slot. confirm that torn pieces of are removed.

      Graphic illustrates this step.
    3. Replace all trays and push each one completely into the printer.

      Graphic illustrates this step.

Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only.