If the printer incorrectly feeds paper or transparencies, or feeds more than one sheet at a time from the media tray, refer to Preventing media jams before cleaning the printer. If rollers are visibly dirty, perform the following cleaning procedures.

Cleaning the media-pick roller

1. Remove the media tray from the printer.
2. Open the front cover.

Caution Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.

3. Remove the maintenance drawer (A) from the printer.
4. To clean the top surface of the media-pick roller:
1. Locate the top of the media-pick roller behind the black rubber paper-path rollers.
2. Use a prepackaged alcohol-soaked wipe, or use a lint-free cloth with 90-percent isopropyl alcohol.
3. Scrub the top surface of the media-pick roller thoroughly. If the wipe becomes dirty, discard it and use another.
5. Replace the maintenance drawer (A) in the printer.
6. Close the front cover.
7. To clean the bottom of the media-pick roller:
1. Use a prepackaged alcohol-soaked wipe, or use a lint-free cloth with 90-percent isopropyl alcohol.
2. To access the pick roller, reach into the media tray slot.
   Scrub the bottom surface of the pick roller thoroughly.
8. Replace the upper media tray in the printer.

Cleaning the separator pad

1. Remove the upper media tray from the printer.
2. Gently wipe the separator pad using an alcohol-soaked cloth.
3. Inspect the separator pad for damage to the metal edge; it should be free of dents and lie flat against the rubber surface. If any damage is seen, the separator pad should be replaced (part number: 116-0838-00).
4. Replace the upper media tray in the printer.