Solution

1. Remove the media tray (if your printer has more than one tray, pull out the upper tray).

2. Using both hands, remove the jammed media

Prevention: Clean the upper pick roller

1. Remove the media tray for easy access to the roller.

2. Open the front cover and remove the maintenance drawer (A).

3. Use a pre-soaked alcohol cloth to clean the pick roller.

Use isopropyl alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

For complete cleaning instructions, refer to the online topic "Cleaning the printer" on the printer's CD-ROM or web site.