Error Codes and Actions
Error
|
User Corrective Action
|
Printer Maintenance Required Soon
[no error code is displayed]
|
-
Contact Customer Support. (Note that the printer will continue to print.)
|
Error 10
Laser Unit Error
|
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 11, 12
Image Density Error
|
-
Turn the printer power off, then on.
-
Replace Imaging Unit. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 13
Density Calibration Error
|
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 21
Toner Carousel Error
Error 22
PCDC Error
Error 23
Environment Sensor Error
Error 24
2nd Bias Roller Error
|
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 40, 41, 42, 43, 44
Fuser Temperature Error
|
-
Open the fuser drawer on the bottom left of the printer, then close it.
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 61
Process Motor Error
|
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 62
Paper Handling Motor
|
-
Check for and clear paper jams.
-
Open the paper feed unit on the right side of the printer, then close it.
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 70, 71
Imaging Unit ID Error
Error 72
Imaging Unit Count Error
Error 73
Imaging Unit ID Error
Error 74, 75
Imaging Unit Count Error
|
-
Remove and reinstall the Imaging Unit. Turn the printer off, then on.
-
Replace the Imaging Unit. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|
Error 76, 77
Engine Board Error
|
-
Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Customer Support.
|