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Diagnostic
tools
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The printer provides several tools for diagnosing and solving various types of problems; these tools include the following:
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Consumables Page
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Found in the front panel's
Help Pages
menu. Included are the
% Life Remaining
gauges, showing the approximate remaining life for the toner cartridges, the imaging unit, and the fuser roll cartridge; average coverage per page percentages for toners, and dates of installation for each consumable.
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Service Print 1
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Found in the
Help Pages
menu; five separate pages help you diagnose print quality problems (for example, if a user-replaceable component needs to be replaced).
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Configuration Page
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Found in the
Help Pages
menu; provides useful information for installation and troubleshooting:
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Printer's name and Internet address
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Firmware version
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Printer serial number
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Network information
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Printer feature status (for example, Check Print enabled)
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Usage Profile Report
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Found in the
Help Pages
menu; provides detailed information on consumables used, tray and media selections, printer interventions, as well as an analysis of usage rates. Useful for planning your consumables ordering and tracking the average use of consumables on a per-job basis.
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PhaserLink Software
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Use a standard web browser to view printer status, control printer configuration, view consumable information, and link to online documentation via the World Wide Web.
Note:
To use PhaserLink software, the printer must be connected to a network running TCP/IP. Refer to the
PhaserShare Networking Manual
on the printer's CD-ROM for complete details.
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Front panel
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Status messages
Automatically reflects a condition requiring user attention.
Info button
Provides useful diagnostic information (suggestions and brief explanations) when the printer experiences a problem.
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PS Error Handler
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Enabled in the front panel's
Printer Defaults
menu. Used to diagnose PostScript problems. When a PostScript error occurs, an error page prints out if the error handler is enabled.
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Maintaining
print
quality
If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (toner cartridges, imaging unit, fuser roll cartridge).
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If the printer's front panel message indicates replacing one or more consumables, replace it if necessary.
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To help you diagnose the problem (in the absence of a front panel message), print the Consumables Page and Service Print 1 from the front panel's
Help Pages
menu. Refer to
Symptoms and solutions
for examples of symptoms, probable causes, and solutions.
Basic rules for troubleshooting
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Where does the symptom appear?
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Solution
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One color
only:
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Make another print.
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Replace the color toner cartridge.
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All four colors:
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Make another print.
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Replace one of these consumables:
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imaging unit
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fuser roll cartridge
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toner cartridge
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Refer to
Symptoms and solutions
for more detailed solutions.
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Return to Topic List
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