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Phaser 780


General Troubleshooting
Problem
Probable cause
Solution

Prints curl.

On some paper types, prints with uneven coverage may curl where coverage is heaviest.

When making prints with heavy coverage, select Face Down as the Output Order at the printer's front panel or from your application's Print menu.

Oversize media does not feed from the universal paper trays or the multi-purpose tray.

Too much media is loaded in the tray.

Decrease the amount of media loaded in the multi-purpose tray. See Specialty Media for the tray capacity for different types of media.

Toner residue is found in the printer.

Toner cartridges are being removed and reinstalled in the printer before they are empty.

Remove toner cartridges only when they are empty and you have been prompted by the front panel to replace them.

Media frequently wraps around the fuser.

Incorrect media is being used.

The fuser roll cartridge is used up.

Replace the fuser roll cartridge.

Colors printed are not accurate.

An incorrect color correction is being used.

  • Select a different color correction. See TekColor Color Corrections for more information.
  • Open and close the front door of the printer. This action causes the printer to autocalibrate the colors.


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