Error codes
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If the printer's front panel displays a message
Error XX, find the error code in this table and follow the instructions for resolving the problem.
Error
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User Corrective Action
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Error 01
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-
Remove and re-install black Toner Cartridge, then turn the printer off and on.
-
Replace black Toner Cartridge, then turn the printer off and on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 02
|
-
Remove and re-install cyan Toner Cartridge, then turn the printer off and on.
-
Replace cyan Toner Cartridge, then turn the printer off and on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 03
|
-
Remove and re-install magenta Toner Cartridge, then turn the printer off and on.
-
Replace magenta Toner Cartridge, then turn the printer off and on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 04
|
-
Remove and re-install yellow Toner Cartridge, then turn the printer off and on.
-
Replace yellow Toner Cartridge, then turn the printer off and on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 05, 10,
11,
12, and
13
|
-
Turn the printer power off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 20
|
-
Remove and re-install Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
-
Remove and re-install Main Charge Grid. Turn the printer off, then on.
-
Remove and re-install Transfer Kit. Turn the printer off, then on.
-
Remove and re-install each of the Toner Cartridges. Turn the printer off, then on.
-
Replace Main Charge Grid. Turn the printer off, then on.
-
Replace Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
-
Replace Transfer Kit. Turn the printer off, then on.
-
Replace the Toner Cartridges. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 21,
22,
30, and
32
|
-
Remove and re-install Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
-
Replace Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
-
If problem persists for Error 30, clean the sensor. See
Cleaning the sensor.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 33
|
-
Check for jammed paper throughout the paper path (especially in paper feeder).
-
Remove and re-install paper feeder and Transfer Kit. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 40,
41,
42, and
43
|
-
Check for jammed paper in the Fuser. Re-install Fuser. Turn the printer off, then on.
-
Make sure that you have the correct Fuser for your local printer power supply:
-
110-Volt Fuser P/N 016-1660-00
-
220-Volt Fuser P/N 016-1661-00
-
Replace Fuser. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 50,
51
|
-
Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 60
|
-
Remove the media from the Multi-Purpose Tray. Turn the printer off, then on.
-
Reinstall the media. Make sure you do not overfill the tray.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 61
|
-
Remove and re-install each Toner Cartridge. Turn the printer off, then on.
-
Replace each Toner Cartridge. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 62
|
-
Check for jammed paper throughout the paper path (especially in paper feeder and Fuser).
-
Remove and re-install Fuser. Turn the printer off, then on.
-
Slide out and re-insert paper feeder. Turn the printer off, then on.
-
Replace the Fuser. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 63
|
-
Remove and re-install Imaging Unit. Turn the printer off, then on.
-
Replace Imaging Unit. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 70,
71, and
72
|
-
Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 73
|
-
Remove and re-install Imaging Unit. Turn the printer off, then on.
-
Replace Imaging Unit. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 74
|
-
Remove and re-install Fuser. Turn the printer off, then on.
-
Replace Fuser. Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 80,
81,
82,
83, and
84
|
-
Turn the printer off, then on.
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
|
Error 01p through
Error 47p
|
-
Make sure that installed memory DIMM(s) are compatible with printer's image processor board and that they are installed in the proper slot(s).
-
If problem persists, check
www2.tek.com/merlin/tko
and/or contact Service.
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