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Phaser 380


Cleaning for ink smears and transfix problems: internal paper path
Approximate time to complete: 3-20 minutes

If your prints have oil stains, stray ink marks on the front or the back, or the media is wrapping around the transfix roller inside the top cover, you can correct the problem by cleaning the printer's internal paper path. The printer automatically feeds sheets of paper through the print path when you run the Clean:Ink Smears routine from the front panel.

Sample ink smear: internal paper path

  1. When the printer is on and the Ready message or the printer's name appears, press the Clean button. The printer displays the first selection in the menu:

    Clean:Light Stripes

    <---- Clean Test

  2. Press the left arrow (<---) button until the following message appears:

    Clean:Ink Smears

    <---- Clean Test

  3. Press the Clean button. The printer displays the following message:

    Clean:Ink Smears

    Quick Extended

  4. Press the Quick button. After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 5 clean sheets of paper from the upper media tray.

    A front panel message indicates the number of sheets remaining to be fed. For example:

    Cleaning:Using 5 Sheets


    Caution: Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. Large-format, high-grade paper heavier than 150 g/m squared (28 lbs.) works best.
  5. When the cleaning sequence is complete, inspect the last sheet of paper fed through the printer. If it is not clean, repeat the cleaning sequence using the Extended cleaning routine.


    Note: The Extended cleaning routine takes approximately
    20 minutes to complete. After a short warm-up period, the printer feeds 10 sheets of paper, then finishes the cleaning routine with a short cool-down period.
  6. Return the printer to normal operation by pressing the Exit button.

    If the ink smears problem persists after running clean sheets of paper through the paper path, refer to the procedures for cleaning media feed rollers and the paper exit path.If the ink smears problem persists after running clean sheets of paper through the paper path, refer to the procedures for cleaning paper feed rollers and the paper exit path.


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